Leopard Lounge Hair & Beauty (566 reviews)

Comment

Really unhappy with my hair never had this experience previously when Charlie did my hair

Comment

Had my hair done - service grear as usual. However - I had an upper lip wax and was left with awful burns on my face. I t was uncomfortable during the initial wax & when the cream was applied at the end it stung worse than before. Funnily enough the beautician did not offer me a mirror at the end of the service to check her work... it wasn't until I got home and check my sore upper lip that I noticed. I hope it to god it doesn't scar. Needless to say I will not be having my beauty treatments at the Leopard lounge again.

Comment

If i am honest i usually have such a good experience here all the girls are soo nice. Normally i dont mind if i have to wait a little because they are running late with a customer. However this time i had booked my appointments specifically for those times because I wanted it for those times. I waited a whole extra hour before getting my makeup done after my hair being done. I was told my appointment had been noved to half 11 at 11 (with no botice really) so i wasn't impressed but sucked it up. I ended up starting gone 12. Which meant I finished past 1. It was for my engagement party. The client who basically took ny appointment was an employee not one i see regularly in there but i think maybe a manager of somesort as she definitely had seniorityover fhe other girls. I love the lady who does my make up she was very polite apologiseed loads but i didnt enjoy my experience as i was stressed looking at the time the whole time and i got home and guests were already there. I did onky need to put my dress on but i ended up crying because i had felt soo stressed. If i had known they were going to make me wait I would have cancelled the makeup. I think it was unprofessional for an employee to take an appointment that wasn't theirs. I wasn't offered a discount or even a drink to apologise while i was waiting and because of covid they were expecting me to sit outside for that whole hour after just having a blowdry on a windy day. I wasn't going to complain because i do love the people that work there but i think they need to understand how it makes customers feel. The customers should be treated well.

Comment

Regular with Georgia and always left very satisfied. Have never had highlights because I can’t afford it but decided to treat myself because travelling abroad. Paid £78 but can barely notice any highlights, so dark. Ironic as hairdresser recommended a darker highlight. Very disappointed and upset about what I feel is a waste of my time, let alone the money spent. I did complain and the lady who responded was great. She offered another appointment to fix but due to work and the fact I m having keratin treatment, but could not accept the offer. I will not return to the salon