Beatties & Co for Guys (Abergavenny) (749 reviews)

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I have previously received very good experience from you and the guys that have previously cut my 23 month old sons hair have been great however on this occasion the guy was very rude and inpatient. He was rude from the very moment I sat my son on the chair, he asked what I wanted done to his hair and I explained that I wanted a good tidy up, get rid of length, tidy back and around ears, however he didn’t seem happy by this answer saying “I need to know what you want”. He then proceeded to spray water over my sons head which he noticeably did not like and wouldn’t keep still but he continued to do this regardless of my sons reaction. I had to ask him to stop and spray it on the comb instead. He seemed very annoyed that my son was moving around a little and did not help by trying to interact with him or anything, he seemed more concerned about cutting his finger than upsetting my son. All in all this was a terrible experience both for myself and my son and I must say that I felt very upset leaving your shop today.

Comment

Pre-covid I bought my children here. We moved here a couple of years ago, and as a mum of many boys, it was lovely to find such a lovely barbers. However, today, I was beyond shocked at the rudeness of the guy who answered the phone to me. He literally argued with me about wether I’d taken my son there before?! Seriously?! He could find ME on the system (although, I have never had any treatment/haircuts there!) Eventually, he offered us an appointment and just booked my son in with my details (maybe that is how I was on the system initially?!) On arriving ( Due to an accident we were 5 mins late) I apologised, which was greeted with a heavy sigh and eye roll. I was asked what my son wanted doing, (skin fade UNDER a man bun which my son is growing, the same as his 15yr old brother and myself, to donate to the princesses trust) I was told that NO WAY would he do a skin fade at that time of day. Especially given how late we were. I said 5 minutes late-he corrected me, saying it was now 8 minutes… I admit, at this point I muttered under my breath (“ooooh 8minutes”) to which this guy then shouted across to another barber “oh we have muttering under our breath here!” ALL in front of a. 9yr old who had been excited about his hairdresser visit. Absolutely DISGUSTING customer service. I’d had walked out of my son hadn’t been with me. £11.50 for 15 minutes of uncomfortable silence and a little head shave. Will not return or recommend.

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My son came in for a haircut as for the top to be left tidy The sides were shaved and the top left in a complete mess No advice given he was out in 2 mins Awful haircut

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I booked my son in for a haircut with Dan. When he arrived he had someone else who had a done a bad job in his hair before. So he had the smallest amount cut of as he didn’t want the guy to mess it up. He doesn’t look like he’s had it cut. That’s fine by me what I’m not happy about is the fact no one let us know that Dan wouldn’t be cutting his hair. And when my husband complained he was told I was emailed I have checked my emails and my junk and no email has been sent. Just think it’s a poor way to treat your customers.

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I visited on Wed with my son Steffan who is 6, he does not like having his haircut and I had been recommended Bestties by another mum. Unfortunately the person cutting his hair did not interact with my son in any way or try to distract him so that he would sit still. It made the whole experience quite difficult and as a result my son did not get a particularly good haircut. Whilst I know you are not specifically a childrens barbers I think your staffs approach to children could be improved.

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I have been told four times (after booking online three times and once by phone) that I am not on the system and can’t have my hair cut. This has cost me time I can’t afford and petrol money. I am now going to find another person to cut my hair. Your booking system is the worst I have experienced in over 25 years of having my hair cut.