The Cove Harpenden (657 reviews)

Comment

Message was booked for an hour but massage lasted for 45 mins, especially when paying £70 I expect the full hour. Deep tissue wasn’t firm pressure and therapist hardly attempted to get knots out of my back, which is the main reason I booked. Room was cold, I had goosebumps Mainly wanted to sell products to me after the treatment

Comment

Bad experience at the Cove. In the past I have always rated the quality and service but yesterday was a different story. I had an eyebrow wax and tidy as usual and when the girl showed me the finished result I was shocked and quite distressed as they had not been done as I had asked and as they are normally done at the Cove. I was extremely disappointed. One of my eyebrows was thinner than the other and both were too thin and definitely not what I asked for. Even the lady on Reception said they were not even.

Comment

I took my mum to the Cove Spa Harpenden for a luxury pedicure on Saturday 7th Sept as a special treat for her Birthday. I'm a Complimentary therapist myself of over 15 years & usually do my mums pedicures, however we thought a change may be nice and I could treat myself. Whilst the two girls were lovely, the treatments provided were no where near worth the cost or time we spend in the salon. No hard skin was removed, no cuticle 'repair' was completed (cuticle was still left on my nailbed etc) the hot booties we were put in were ripped & cold & the polish was too thick and dried bumpy & curdled. I requested a refund to my original payment method from the salon due to the treatment not being as described which as a consumer you are well within your right to do and receive, however all they keep offering is a gift voucher to use within 3 months, something myself & my mum do not want as i can't imagine the treatments being of higher quality in any other salon. To say i am disappointed is an understatement & I will not be visiting this salon or any other branches.

Comment

Reception was absolutely lovely, but sadly the lady who did my nails I felt wasn’t experienced, My nails had lots of streak marks, blochy paint and just not a standard I’ve experienced before. Such a shame.

Comment

In my opinion and from the experience I had, it's not a good place to have a pedicure.

Comment

1. My appointment ended 15 minutes early oppose to the full 60 minutes treatment. The staff at the branch told me they need to close straight after my appointment. I felt rush and was told several times that the shop needs to close straight after my appointment. 2. During the facial cleansing session, the beautician was not able to cleanse my face properly. She repeatedly use the same area of the cloth to clean the whole face. I can still feel the residual of the facial scrubs left after my facial. 3. I was told to offer some water after my appointment but this was neglected. I was pitched by two different types of Elemis facial cleanser balm instead. This doesn't feel professional.