Nicky Oliver (2800 reviews)

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I came out of your salon with my roots still grey the worst experience of my life as far as hair salons go.I was charged for something i didnt get .I.e my hair coloured

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I thought that I would off been treated better as I was paying a lot of money to have my hair cut I just didn’t feel completely convertible

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I was very disappointed with my experience getting a cut and highlights from the academy. I wanted two different colours, a very light brown and a golden blonde. The results were not good. You could only just about see a little bit of lighter brown strands in my hair. There was no visible blonde. Also it is very streaky and your can see where the brush has been placed which makes it look like a botched DIY hair colour. At the end I was charger for the "two colours" even though I wasn't informed at the beginning that it was extra for more colours. Also considering the colour didn't turn out, I think it's daylight robbery to charge for two colours. When I questioned the finish of my hair to the senior stylist teacher she responded "you went to an academy, what do you expect? If you wanted a better result you should've paid for one" I think this is rude and incorrect. I know of many people that have their hair done by trainees and it's common practise to offer a senior stylist to rectify any errors. The stylist wasn't interested in trying to make me happy. Also the cut wasn't any good, barely took the ends off and didn't cut the front of my hair. I'm very upset that I have paid for a colour that is barely noticeable on the ends of my hair and makes it look like I have outgrown roots. I would appreciate it if a experienced stylist could give me the desired colour that I paid to have done and get rid of the obvious brush marks that were left all over my hair. I went into another hairdresser's one hour after my appointment today and she agreed that it was a shoddy job and that you couldn't see two added colours. She said any decent hairdresser's would offer to fix the issues. I hope you do.

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Charging for drinks is very atrocious.

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Awful service. Had my hair pulled whilst she was washing it, burnt my head with the hairdryer and nearly had my eyelash cut off whilst cutting my fringe. I expected better serve for a haircut that was £60! Will not be going back again.

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Unfortunately after visiting this salon I have been left with what I can only describe as butchered hair! The woman who cut my hair was lovely, however I had long hair and only wanted a trim, she showed how much (about an inch, maybe 2), to which I agreed. She then began cutting off inches upon inches, then began giving me layers which I did not want!! The front of my hair is now Bob length and cut so badly. I have not stopped crying since leaving the salon and it had really impacted my self esteem and I am now insecure about how bad my hair looks. From a professional hairdresser I expected a lot more and am appalled at how bad my hair has been cut. As you can see from the image I attached this hair cut is very bad. Upon her finishing I was too embarrassed to say anything as she had been very nice and friendly, but I am now writing confidential to say how truly heartbroken and disappointed I am. Hopefully you will be in contact soon as I am truly devastated at how my hair has been left! Thank you, Sophie