Darts Farm Wellness Spa (1872 reviews)

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An extremely disappointing experience. I booked a deluxe pedicure needing the relaxation. I was advised I was to be in the same room as someone having gel top up which I said I wasn’t happy with. I’ve been coming to Treatment Loft for years never failing to have a relaxing experience. Though the therapist said they’d wait so that I could be alone in the room I was then seated on upright hard seat being almost pushed off the seat with hard cushion. Furthermore the room was the thoroughfare to the staff area and there must of been 20 people back and forth (looking embarrassed to be interrupting). The least relaxing treatment I’ve ever had. After initially asking about the shared room situation I was made to feel awkward as staff then appeared to gather in the staff area. I’ve never had an experience like it and though I complained at the time felt this also warranted a review. Also my account showed a credit which the receptionist initially tried to gloss over. I pressed her about this. Since leaving the salon I recall a time that Treatment Loft therapist was unwell and for the cancelled visit I must have paid a prior deposit. I don’t feel that the whole visit was managed well but acknowledge that staff were in the main ok if a bit irritated.

Comment

This was my first visit since the refurbishment and I really didnt feel anywhere as relaxed as in the previous salon. The staff were good and the treatment was lovely but I did feel it was rushed. Also on the website the massage states hot stone but i did not get that so was disappointed.

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The range of gel polish was poor, I couldn’t find one that I liked and settled for an adequate one.

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I have emailed. As a perceived premium service I was disappointed as per the email. I didn't feel very valued despite Abi's loveliness.

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Nice but not amazing and I was keen for it to end. I don't think I've ever felt like this mid-treatment before. While Sam was pleasant, it was as though she either didn't want to touch me or was half invested in the treatment. I chose The Treatment Loft because you offer Elemis facials and other treatments, which I am very familiar with. However, I have had much better experiences elsewhere such as The Haven Spa in Exeter. My last beauty therapist, Paulina, unfortunately left, which is very frustrating because she always went above and beyond to make me/clients feel relaxed, comfortable, and happy. I almost suggest all your staff contact Paulina and book a session with her to understand exactly what I mean. Based on location, products, and price, sadly the treatment didn't live up to expectations.

Comment

Nice enough, staff friendly, treatment nice enough, mediocre. Treatment room was on the cooler side. Treatment was good but lacked attention to detail. I have had better experiences with hot stones. Scalp massage part was not great, didn’t do back of scalp. Feet part of massage was very average. Back part got very ‘samey’, didn’t work into areas that well. Overall ok but probably wouldn’t book again. Nice enough therapist. Maybe not very experienced and did share that massage hurt her wrists, so I felt bad for her having to massage me!. It was supposed to be 90 minute massage, but it ended 5-10 minutes early. I asked for no oil in hair at front during scalp but this wasn’t listened to so had to go to meeting after with oil in my fringe. Not a great look.