Urban Therapy Aveda Lifestyle Salon and Spa (1147 reviews)

Comment

My scalp was not washed properly my hair still has build up and dry and flaky . No catering for textured hair a 30 minute slot booked for a bouncy blow dry, no call up to arrange additional time needed. I was refused service from the original lady I booked with. The other I got put with method of blow dry was poor my ends are frizzy curls did not hold. Overall poor service .

Comment

I was not happy with this service it cost me £21.00 and when I got home I had to re do them myself. Very disappointed

Comment

When I called to book the appointment, I was quoted £45 for the haircut. The salon had a power outage during the haircut, so the dresser cut my hair without any bright light (~35 mins). He couldn't dry my hair but assured my it would look good when it dried at home. Then still charged me £45 for the cut. He said it should have cost £50 but was giving me £5 off because he couldn't dry it... but £45 was the price I was originally quoted anyway. I got home, my hair looks frankly nothing like the picture I showed for reference. I look like a boy. I feel as though if my hair was dried and styled then maybe I could have told the hairdresser would have been able to adjust and make changes, but I walked out with wet, unstyled hair. I'm really sad about my hair and how much I was charged considering the experience.