The Retreat Beauty Rooms & Nail Bar at Jarrolds (955 reviews)

Comment

Me and my mum came together on Saturday 07/09 at 9am we were told the lady who worked on sana was off sick and the next lady would be in at 9.30. We waited 20 minutes for the lady to arrive and when she did she did not know what we had booked in for and assumed I was having threading which I was not. I had booked in to have my eyebrows waxed and tinted online. When I told the lady this she told me she could not do a wax, when I asked why she said it was because the wax machine was not on and it would take a long time to heat up. She discussed with a lady who worked at the retreat section who had blonde hair in a bun about if she could do the wax for my eyebrows which she said she could but there would be a 15 minute wait as someone was in the treatment room downstairs. As I waited the lady from sana tinted my eyebrows, she dropped the cotton bud on my top which has stained with the tint, I appreciate that accidents happen however I feel as though from the minute she arrived she rushed everything and was not fully prepared for the day. I expect to be able to book a treatment with sana online and be able to arrive and have the treatment I had booked for which was not the case. The sana lady questioned me throughout tinting as to why I didn’t want threading and it felt like she was trying to pressure me into having threading. Fortunately one of the ladies of the retreat section was able to wax my eyebrows and she was very apologetic and lovely. I could not fault her at all. I am quite disappointed that I received this poor treatment from sana as it has put me off booking with them again.

Comment

I'm disappointed again with the service. I always book appointments but was left waiting 20 minutes last time and 10 minutes this time, I'm usually kept waiting. I have to rush up from Riverside Road for these appointments and only get half an hour paid breaks so am disappointed at this level of service. My eyebrows were over plucked too - when I clearly said I wanted to keep them as full as possible and just wanted a tidy up.