The Retreat Beauty Rooms & Nail Bar at Jarrolds (951 reviews)

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First of all, a very different experience in just one visit. Great waxing treatment. A good attention to detail. She was great. Regarding the eyebrows appointment, I'm disappointed. When I arrived home I had to take some hair that it was left at the top. No worth the money.

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Booked soak off and gel where price list says £28. When came to pay I had to pay £35.50 as was advised had to pay more as had not had my nails done with you before. Disappointed as did not state on price this/website. Otherwise nice experience.

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This Was The first time I had my eyebrows threaded. The last that did it was very down to business and didn't talk to me about the treatment at all...

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Pre-booked a brow wax at Sanaa as I don't like brow threading, which I find especially painful. I felt like I was being encouraged to go for threading instead of what I had requested - and that I needed to explain myself, which wasn't really all that pleasant. What's more, this isn't the first time this has happened. I only mention it because getting my brows waxed is a treat for me. I want to feel welcome and that my choice of treatment will, by default, be respected when I book my appointment.

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I treated my Mum for her birthday to have her nails done. She doesn’t work and looks after her nails, but after just three days the nails are chipping again which is so sad for the money I paid for a present. She had a lovely day and then it’s a bit ruined. The lady who done her treatment was lovely.