The Retreat Beauty Rooms & Nail Bar at Jarrolds (860 reviews)

Comment

I treated my Mum for her birthday to have her nails done. She doesn’t work and looks after her nails, but after just three days the nails are chipping again which is so sad for the money I paid for a present. She had a lovely day and then it’s a bit ruined. The lady who done her treatment was lovely.

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Like the treatments available normally. Missing facials and pedicures now. Nails and brows still catered for. Lovely ladies. Will be back more when we can have facials.

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I would have been happier if I had not found my pedicure had not been booked. I rang for the appointment, spoke to someone and discussed whether to have hands or feet done first, agreed hands first but when I arrived I had two bookings for 0930 and none for 1030 so couldn't have my toes done. Very disappointed. Off on holiday this afternoon.

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Thank you for my treatments Ladies - always a treat.

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The treatment was very good and the lady who did it was lovely. The only problem was that I got there in time for my appointment and the woman at the desk told me my appointment was 15mins later. I had an email confirmation so I knew what the time of my appointment was but she insisted I was wrong. It didn’t make much difference but there’s obviously something wrong with the booking system if the appointment I have booked doesn’t match the appointment in the diary in-store.

Comment

Pros - Beautician / brow tech had a lovely, calm demeanour. Beautician dud exactly what I asked for. Great advice given to me on what to get next time. Great price. Loyalty card given and explained to me. Cons - Greeter on till not particularly welcoming. Nowhere to put my bag and coat except on the floor in the middle of a shop! Music way too loud so could barely hear my beautician. Employees on Mac counter very loud and talking about personal lives right next to us. No privacy. I will go again for my brows because she was lovely and did a great job. I wouldn't use Jarrolds for any other beauty treatments though as it was not a relaxing environment at all. Chair not overly comfortable.