The Retreat Beauty Rooms & Nail Bar at Jarrolds (949 reviews)

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As a "first timer" at The Retreat I thoroughly enjoyed my experience. Jordan could not have been nicer, very friendly and polite. I have given scores of 10 out of !0 for everything bar the "enviroment" and that is simply because I don't like being in basements but the actual place was fine. Will return.

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The beauticians at retreat beauty rooms are excellent. Very knowledgeable and professional.

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The background music was loud dance music. Something more relaxed would have been appreciated- and at a lower volume.

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Hannah gives a superb massage, she was very attentive and made sure she was giving as much pressure as I wanted. My muscle tension was greatly relieved and I felt at least 4 inches taller when I left. The environment is delightful, after 40 years plus living in Norwich I had no idea Jarrolds had a beauty salon, It needs visual advertising on each floor. Highly recommended.

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Unfortunately I had another disappointment about the way nails are done in the UK. I booked at Jarrolds because I wanted a professional gel manicure, but the product used (OPI) doesn’t feel like gel at all. My nails feel soft and not protected. Moreover, I am used from abroad to have nail repaired in case one is broken or shorter than the others, but this service is not provided at Jarrolds. As per picture, my index finger looks funny now because no reparations whatsoever has been done. I had to shorten all the other nails to match this one in order to look tidy (the nail technician didn’t suggest this at first place, I had to ask to cut the other nails because in my opinion it wouldn’t have looked nice to have one finger short and all the others long). I love long nails and I normally wear them long. I felt very disappointed as I was expecting to get the broken nail repaired. Also, the surface of the nail gel looks bumpy in the backlight, and not smooth in the surface. The nail technician was meticulous, yet the cuticles hasn’t been treated properly and the final result is not up to my standards. Also, the fact that I had to have the old gel removed elsewhere because at Jarrolds they don’t treat other gel than the one they apply brought me several troubles. In conclusion, I found this service demanding towards the customer and not qualitatively high enough.

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Annie is absolutely amazing she knows exactly how to help people and make them feel great 20 out of 10