The Retreat Beauty Rooms & Nail Bar at Jarrolds (953 reviews)

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Fabulous manicure; won’t hesitate to come again. Thank you

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I had 3 treatments - massage, facial and pedicure. The facial and pedicure were good. But the massage was not. I specifically requested a deep tissue/swedish massage and specifically asked for a proper swedish/ deep tissue massage and to place firm pressure on my upper back/ shoulders .arms. The therapist seemed to have understood and agreed , but when the treatment proceeded all the therapist was doing was rubbing oil into my skin. There was no firm massage, no pressure applied, just simply rubbing oil into the skin. It was the most disappointing massage I have ever had ! A real waste of my money and time. I work full time and was really looking forward to a nice massage experience, I feel like my massage time and money was wasted. On my bill I can see its described as a 'aroma therapy' but I specifically asked when booking that I was after a proper massage with firm pressure , not aroma therapy. And even in person I specially requested a firm pressure one, but it seems all my requests were completely ignored. Will not come again and do not recommend. Please train your therapists with proper massage skills and if you only do aroma therapy - pls do not give the impression that you can do a deep tissue massage that your therapists are clearly not trained for it. I would rather have been told upfront that you do not do deep tissue/swedish/ firm massage and only do aroma therapy, in which case I would not have booked this 'massage' appointment, because I didn't get a massage, I got oil rubbed into my skin.

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Personally thought it was the best anyone has ever threaded my eyebrows so thank you and I’ll be coming back

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Struggled to find somewhere to get my eyebrows and lip waxed. Found Sana on my many Google searches. I was not disappointed. What’s even better is that I did not walk away with red skin, which I didn’t from benefit brow bar. Amazing. Now I don’t need to worry about getting this done when I’m meeting people. Thank you.. will definitely be back.

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Paris is an angel. He was very knowledgeable, approachable and professional. I would like him to do my make up every day. Thank you Paris.

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Sana was friendly and professional. I enjoyed my treatment and the results! Looking forward to my lash lift next month!