The Retreat Beauty Rooms & Nail Bar at Jarrolds (951 reviews)

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I enjoy my visits but I don't much like being on view when I have my eyebrows done!!

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Very happy with service. Friendly and welcoming.

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This was the first time I had visited the Retreat. I arrived on time but it was not clear where I would register/check in. Not seeing what I found out later was the desk I did see a door above which was signage referring to the Retreat. I went through the door and down the staircase. After sitting on one of the two chairs for a few minutes a client and therapist came down the stairs. After the therapist understood why I was sitting there she went back upstairs to notify her colleague that I had arrived. On her return she apologised and said my therapist was now aware that I had arrived but would be down directly. At ten minutes after my appointment time my therapist appeared and I had my treatment. It was explained to me that there had been a desk in front of the entrance to the Retreat but that day it had been relocated. I later found out it is now opposite the entrance door to the Retreat. As you can imaging I found this initial experience of visiting the Retreat impacted on the my visit. I am not sure I would return.

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Jourdann lovely as usual made me very comfortable and did a great job.

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Yvonne understood exactly what make up look I wanted. Really pleased.

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Excellent courteous service by Sana.