The Retreat Beauty Rooms & Nail Bar at Jarrolds (951 reviews)

Comment

They kindly fitted me in although I couldn't make my original appointment.The only reason for the lower score for the environment was because due to refurbishment treatment was done on the shop floor which was unavoidable.Obviously privacy is preferable and usually it is fine. Staff all lovely as usual.

Comment

fantastic service from SANA and the team as usual thank you

Comment

Very professional and welcoming, thank you so much.

Comment

I came inside today which I normally do have my eyebrows done the normal lady who dose has left so treatment was done by a man which I believe was new to store as he did not seem to know what he was doing tint my skin over my eye not the hairs on my eye brows missed up the shape off my brows which a lady had to take over from him which now iv been leafed with very thin looking eyebrows 4 pounds was taken off my bill I believe which dose not make up for the mistakes made today and my self being scared to even look at my eyebrows and feel like everyone is looking I feel after years coming into and happy I’m now disappointed and will not use any services in store again

Comment

I pre booked an appointment for threading approximately three weeks in advance with my usual therapist. I received a text the day before to confirm I would attend, which I did. I arrived for my appointment to be told that she was on holiday all week. I was seen by another therapist, I have no complaints about the treatment and was very happy with the lady I saw ...however ...some people might be a bit miffed by the fact they did not receive a phone call to say that the particular therapist wasn’t there when the appointment had been booked and confirmed the day before.

Comment

Had a great back wax and eye brow wax. First class service as before will use again when in Norwich.