The Retreat Beauty Rooms & Nail Bar at Jarrolds (860 reviews)

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I had a soothe treatment which was absolutely gorgeous, I would throughly recommend. Only thing that occurred to me after, was that I wasn’t asked to complete a health questionnaire, which seems to be usual practice in spa’s, to ensure I wasn’t pregnant or had any underlying health issues before having the treatment. I was asked if I had any allergies though.

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I always have my threading done here, there are many options in Norwich for threading but the ladies at jarrolds are very experienced and I know I will never have any issues. There are slightly cheaper options, however the price for me is worth it for the service and result

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Great experience. Environment felt very Covid secure. The staff were friendly, helpful and professional I received excellent advice about nail colour .

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The massage was really lovely, just the right amount of pressure. The room wasn’t very warm which was a shame but the music and ambiance were good. Would have felt lovely if the oil was warmed or even a warm towel to end the session with.

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They kindly fitted me in although I couldn't make my original appointment.The only reason for the lower score for the environment was because due to refurbishment treatment was done on the shop floor which was unavoidable.Obviously privacy is preferable and usually it is fine. Staff all lovely as usual.

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I pre booked an appointment for threading approximately three weeks in advance with my usual therapist. I received a text the day before to confirm I would attend, which I did. I arrived for my appointment to be told that she was on holiday all week. I was seen by another therapist, I have no complaints about the treatment and was very happy with the lady I saw ...however ...some people might be a bit miffed by the fact they did not receive a phone call to say that the particular therapist wasn’t there when the appointment had been booked and confirmed the day before.