The Retreat Beauty Rooms & Nail Bar at Jarrolds (863 reviews)

Comment

I love jarrolds as a store and was delighted to see they were offering beauty treatments in store. I booked in on line for a OPI pamper manicure(45 minuted£32) and a OPI pamper pedicure(60 minutes £37) . I was taken down to the basement for the pedicure and although this was ok. It did not take 60 minutes and I certainly did not feel that it included an”extended massage and acupressure experience” indeed I had to ask for additional lukewarm water to be added to the steel basin where my feet were soaking frankly I could have done this better at home for free. I was then taken up to the main shop for my next “luxurious and tranquil “ experience.my manicure which to be honest did not include a massage and acupressure. I was seated in the open shop in the main way through to other areas not a relaxing experience at all.The young lady who performed both treatments was pleasant but I am concerned that she had no idea about what she was meant to provide and particularly the differences between the different levels of manicure and pedicure as described. I had arrived for my booked appointment at 1315 and My total time for the treatments I paid for was meant to be 1hour and 45 minutes. My payment receipt records my payment time as 14 38 ie 22minutes short of the time I had paid for. I do not normally find fault but I do feel that I did not receive the service described or what I had paid for. . I have tried calling jarrolds today got through to their so called customer care line who did nothing except put the call through to the beauty manager the phone rang for 10 minutes and was not picked up. For a store the calibre of jarrolds this is no good . I really feel that the contract I entered into has not been delivered.