The Retreat Beauty Rooms & Nail Bar at Jarrolds (951 reviews)

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I pre booked an appointment for threading approximately three weeks in advance with my usual therapist. I received a text the day before to confirm I would attend, which I did. I arrived for my appointment to be told that she was on holiday all week. I was seen by another therapist, I have no complaints about the treatment and was very happy with the lady I saw ...however ...some people might be a bit miffed by the fact they did not receive a phone call to say that the particular therapist wasn’t there when the appointment had been booked and confirmed the day before.

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They kindly fitted me in although I couldn't make my original appointment.The only reason for the lower score for the environment was because due to refurbishment treatment was done on the shop floor which was unavoidable.Obviously privacy is preferable and usually it is fine. Staff all lovely as usual.

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The treatments were lovely, and the rooms are clean and nicely decorated. The main room was quite cold, and I had to sit for a long time for my pedicure to dry. I think that nail dryers should be available so there is no worry of smudging polish in the winter when it is not practical to wear flip flops.

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Staff member took the time to check if I was happy with the shape of my nails which was nice Also took payment pre my having them done which was not done the last time

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Magi always does a great job!

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The background music was loud dance music. Something more relaxed would have been appreciated- and at a lower volume.