The Retreat Beauty Rooms & Nail Bar at Jarrolds (951 reviews)

Comment

I wasn’t really impressed with my nail appointment and left pretty disappointed. My gel removal was not thorough, leaving a thin layer beneath my new polish. The therapist filed the gel off first - catching my cuticle skin several times and leaving spotting. This meant the removal fluid really stung for over ten minutes whilst I waited for the gel to soak off. The shaping was just a tidy up but this didn’t leave all nails the same length. The shaping of my nails created dust that wasn’t removed before painting with just opi regular varnish - so the finished look included white dust in the sides of each nail. Having booked the signature manicure (including massage and acupressure) I didn’t get this, when I highlighted this to the therapist she said she could do the rest now (even though my nails were still wet) or just pay for express (and forget about the cost of the gel removal). The therapist was polite and could tell I wasn’t pleased hence the reduction in the fee, but overall the quality of service should be much higher. Wouldn’t recommend and doubt I will be returning. There were no other members of staff on the opi counter at the time of paying, otherwise I would have considered expressing my disappointmentment to a manager.

Comment

You should state that this facility is on the shop floor, rather than in the Retreat, the lady doing the threading was simply not interested - no customer service skills at all. whilst value for money, it felt like a conveyor belt

Comment

Terrible nail service, specially for the price. Do not recommend.

Comment

I'm disappointed again with the service. I always book appointments but was left waiting 20 minutes last time and 10 minutes this time, I'm usually kept waiting. I have to rush up from Riverside Road for these appointments and only get half an hour paid breaks so am disappointed at this level of service. My eyebrows were over plucked too - when I clearly said I wanted to keep them as full as possible and just wanted a tidy up.

Comment

Very disappointed with my lashes, I had heard great things about the retreat and after showing a photo of my previous lashes l was expecting something very similar. The lashes are no where neat as good as l thought they would be and then to be charged £80 for them was the last insult. Bearing in mind that it is so close to Christmas and I am actually flying out on Christmas day, it is too late to have more lashes and the dramatic look l asked for. I feel that I have been mislead in the lashes l have expected especially as l had shown a photo of my previous and what l was expecting. Although l told her that l was expecting dramatic she just explained what she had done and recommended Russian lashes next time. I will not be recommending The Retreat to any of my friends and will be emailing and making a formal complaint.

Comment

I came inside today which I normally do have my eyebrows done the normal lady who dose has left so treatment was done by a man which I believe was new to store as he did not seem to know what he was doing tint my skin over my eye not the hairs on my eye brows missed up the shape off my brows which a lady had to take over from him which now iv been leafed with very thin looking eyebrows 4 pounds was taken off my bill I believe which dose not make up for the mistakes made today and my self being scared to even look at my eyebrows and feel like everyone is looking I feel after years coming into and happy I’m now disappointed and will not use any services in store again