Elements Salon (850 reviews)

Comment

Had a morning appointment,cancelled it via the email sent to me. Obviously didn’t work, which was not my fault. Arrived for an afternoon appointment and guys was clearly pissed off told me they should be charging 50% of cancelled appointment.

Comment

I revisited the salon having had good experiences previous times. This time I went specifically for highlights, natural and slightly lighter in tone. I left the salon with somehow a more uniform colour, darker look than when I went in, completely not what I asked for. Whereas the other customers had colour consultations and colour charts, I got a 60 second chat before colour was being mixed. The colour was obviously left on for too long, and no one checked to see how it was developing as busy with another customer. And so the upshot was highlights which necessitated the use of a toner to moderate the bleach blonde effect. I didn't complain during payment because it was embarrassing to complain to the same person who did my hair. But I really feel like I have wasted my time and money to get a worse outcome than when I stepped through your door.

Comment

Thanks Bedo for understanding what I needed and gave me the best advice, Amazon g work!