Hays Hair & Beauty (1157 reviews)

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Change the radio station/podcast- please 🙏🏻 Keep up the good work 😊😉

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The only reason I didn't give fantastic feedback was the you're made to feel. On entering there was no hello just someone saying 'have you got an appointment?' Everyone looks at you, no-one smiles. Make's you feel very unwelcome. Thankfully the lady who cut my hair was very friendly. Where we were ask to wait while having the cut done was by a little wash up area, nobody said excuse me or thank you when coming past. I just found them quite rude. This was our first visit. Again, thankfully the lady who dealt with us was lovely.

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Most often my coat is not hung up for me my hairdresser smokes outside then cuts my hair there is no conversation this time the hairdresser spoke over my head to her college and even stopped cutting to chat it's not the salon it used to be sorry 😐

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I booked in for a 60 minute massage however after being explained to that the 50 minutes would include consultation and dressing undressing the whole process still only took 40 minutes the massage lasted for only 25. The girl was lovely however I was quite dissapoubted with the length of the massage.

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First time in here for about 10 years and was quite disappointed how standards seem to have gone down. 1)my hairdresser didn't introduce herself 2)my washed hair soaked my top and dripped down my neck 3)I was not asked if I was comfortable in the chair (ie y legs were almost dangling) 4) I was not offered a drink until half way through the cut 5) chewing gum !! 6)didn't offer to brush off hair from my face, clothes etc when finished

Comment

Please take my comment as feedback to help you. I know you are working on the decor but currently very dark and old fashioned. The wash chairs are incredibly uncomfortable. There are much better ones available. Cost does not match service and products. For many treatments you are restricted by the products you use. There are much more modern techniques that can be used. E.g highlights. I never hear the staff talk about any updates to training so this could be something to look at. More drinks please. For a two and a half hour appointment one drink is not enough. Happy to pay. Staff are friendly but been in four times now and staff do not know me. Never asked if I wish to book my next appointment. Missed opportunity.