Nouveau Beauty (1331 reviews)

Comment

I have been using this company for a good while and always found the therapists friendly , welcoming and professional .when making my appointment this time I was surprised when I was asked to pay a deposit for my eyebrow appointment. I asked if this was a new policy to which the reply was “no it’s always been like that most people leave money on their account but a few have slipped through the net” as if I was some kind of criminal . If the receptionist had said it was a change in policy no problem but to say something that is not true is not acceptable . In addition I looked on the website to see if any reference is made to taking deposits , which I accept is done for aesthetic appointments and according to the website appointments over an hour . This I fully accept as the therapist time is important and if people do not attend appointments then deposits should be forfeited. I have never not attended for any of my appointments. My feedback is being given so as not to mislead clients. Firstly might I suggest you update your website to give proper information and secondly ask the receptionist to be mindful how she deals with clients as her comments that “some have slipped through the net “is no way to speak to customers . All I can say is I have attended the salon for over two years and have only paid deposits for more expensive or longer appointments which I fully agree with . So that means I must have slipped through the net many times with many different people who have booked appointments , so I would say that this has not been policy before. Or if it was the people booking appointments were not aware of it .

Comment

Girls are all very good but unfortunately I was left waiting for 30 minutes having arrived on time for my appointment. Appreciate girls are busy but I took time out of my work schedule to attend the appointment so needed to be as quick as possible. This delay did inconvenience me on this occasion.

Comment

I have been to your salon many times, its a great location and friendly professional staff. However, on many occasions my appointments have been delayed. my recent appointment was 30 mins late. I was not told I would have to wait and could hear another customer complaining about the wait. Please let us know if there is going to be a waiting time.

Comment

Great app as always with Ashley. Only gripe was the time I had to wait past my appointment- 35 mins! Apps were running behind.

Comment

Area around seats for toes very tight and awkward to get in and out of seats

Comment

Always get excellent service