Saks Royston (1575 reviews)

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Quality of hot beverage needs improving. Overly sweet and creamy

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Hair was rushed at the end as next customer appeared

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Unfortunately I rated the environment low on this visit as there was a hairdresser who was coughing into her hand every few seconds, every time she spoke she sounded unwell and her face was flushed indicating a fever. ALthough she may well have not had covid there are plenty of other respiratory circulating such a RSV and other viral and bacterial infections. The very least she could have done was wear an FFP2 mask but better still she should not be working and spreading her infection to all the other staff and clients. I was distinctly uncomfortable. Everyone time ones coughs into the atmosphere many millions of droplets carrying infection are spread through air. Dont be surprise d if the rest of your staff become sick in the next week or so.

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Quite expensive for just a trim to be honest.

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Salon bit grotty for the price.

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My colour came out beautifully but sadly my haircut itself did not. It looks incredibly shoddy and I'm quite frustrated about it. The colour for a start wasn’t actually quite what I had in mind, however, the end result still looks really nice and I am happy with it. The cut is ridiculous, my hair was simply put to the front and the length cut with a big pair of scissors, I was told it would be tidied up at the end but it wasn’t. I was also asked if I wanted layers halfway through my colour but I didn’t even get layers. The back of my hair was cut to length but the front got no attention. The trim of my fringe was almost non existent. I could probably only see like five hairs floating in front of my face that got any cut, if you can even call it that. Very disappointed for the money I spent. Definitely will not return and will have my hair cut properly somewhere else.