The Cove Bourne End (529 reviews)

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Lovely salon been coming here for years but in desperate need of a refurb.

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Aisha who normally works out of the Beaconsfield site was thankfully at Bourne End today and did a fantastic deep Tissue massage. She asked if the pressure was okay and then did an excellent thorough massage. Getting rid of knots too - thank you 10/10. I have now had 3 massages at the Cove and sadly I have never had the same experience which is why I may be reluctant to book. Last times the massage have not been deep enough eventhough I always request this. Staff turnover seems to be high as I never see the same person, they have moved on. I have been for waxing too and again never the same face which is sad as you can’t get a rapport up with the staff. The environment is clean but lacks light and ambiance - bit run down behind the back. The customer toilet also not that inspiring. Feels like Bourne End cove could do with sone love.

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I am amazed that for all these years your salon has virtually no running water. I tried to wash my hands today and I may as well not bothered. In this climate , with this virus I would have thought it essential, in your type of establishment, that promotes themselves on cleanliness. Please deal with this before someone becomes very ill!

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My Reflexology treatment by Sarah was amazing the only thing that lets it down is the walls are too thin in the building and you can hear everything that is going on around you. I know there is nothing that can be done about this except maybe stagger the rooms and try not to use ones next to each other.

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I had a paraffin manicure and the beautician was very kind

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Ellie is brilliant as always. £40 for a pedicure is too much. If the prices increase anymore I will go elsewhere.