The Cove Bourne End (529 reviews)

Comment

Dr Varsha is a superstar. She is a great asset to your team.

Comment

From outside the salon looks closed - before it changed hands the window looked ‘dressed’ and inviting - when you step inside the salon there is no ambience anymore.

Comment

I haven’t been to Cove for a while. I was shocked by the state of the place. Completely run down, in desperate need of paint. The front desk looked dirty. The room I was in had marks all over the walls. No chair to put anything, just a box on the ground. If it wasn’t for the lovely ladies I would go somewhere else.

Comment

I couldn’t find an email address for the company to tell them that the Bourne end salon is looking grubby and tired. I’ve been going for years and the staff remain pleasant and professional. But the premises need a good regular clean and a lick of paint.

Comment

I have never been so cold in a beauty salon. The poor members of staff were trying their best to keep the areas in which they were working warm. However there was no warmth as you entered the salon, on an extremely cold day of course. The treatment rooms were only serviced by a small fan heater, moved about as necessary. Most disappointed with this, which is reflected in my numbered answers above when related to changes in the outside weather!

Comment

I have had at least 3 hot stones massages with you, the first having been great, the second not quite so good and todays the least enjoyable of all. I am willing to concede that all my muscles may have been extra tight today making it hard for the therapist to work on me. However at times the work on my shoulders and legs was positively painful and I had to ask her to reduce the pressure several times. I wanted something to relax me. This massage did not really fulfil that need I definitely want to find out who did the first massage and hope she still works for you. If she does I will be trying to book her in future.