The Cove Bushey (392 reviews)

Comment

It was really lovely to return to the salon. I was really looking forward to my facial. I was unaware that my usual therapist had left and no one introduced me to the new therapist. I had to ask her name at the end of the treatment! The facial was really lovely and done with care. I really wished the therapist had discussed my skin, any problems etc. I had a lot to say but she just went ahead with her treatment anyway. The previous therapists I had always advised me on products and different treatments to improve my skin. I always rated this salon and hope to continue doing so. These little things make a huge difference to the client.

Comment

My therapist was lovely and treatment was good. I had booked the 3 hour spa ritual and was disappointed that all 3 treatments were finished 40 minutes before the 3 hour session.

Comment

The only reason I have marked down on this visit is nothing to do with the treatment but the experience of visiting The Cove. You really need to do something about putting in air conditioning, it is so hot it is actually unpleasant. I only sat in reception for a couple of minutes and the heat was almost unbearable and can't imagine what it would be like to sit there for a manicure. The sun was blazing in and both the client and the therapist would be in a lot of discomfort. The treatment room had a fan in but the only way to make it bearable was to keep the door open which wouldn't have been possible if I was having any sort of intimate treatment. I have been using this salon since it opened when it was Epitome and it has always been the same. In the middle of a heatwave, I would seriously have to think twice about what sort of treatment I had due to the heat.

Comment

The facial itself was fabulous, and the therapist that I had was great. I have found that the front desk service since it has changed to Cove, has been awful. The last few times I have found the front desk unhelpful and not carrying on the service that is offered during the facial. Also, the fact the therapist doesn't come out and take payment/discuss products any more is strange, as this use to be custom. Also, I booked after receiving a 30% off email, yet the front desk tried to argue that I hadn't and that this offer was only valid on certain days. Now upon re-reading this email, it says 'Receive 30% OFF all Massages, Facials and Nails treatments on booking over £50 on Tuesday 18th & Wednesday 19th May!' Now from my reading this is for bookings made on these dates, which I did. It ruins the treatment when I have to have an confrontation with the front desk upon payment.