The Cove Bushey (392 reviews)

Comment

The wax was dropped all over, the threading was done in the wrong place, charged for a double treatment and when the treatment was over there were still hairs all over. The light wasn’t even moved towards my face to ensure the treatment was done properly. The whole thing felt very rushed and definitely not value for money despite a friendly welcome and a nice environment.

Comment

The overall experience was not pleasant at all. The rooms were not sound proof and constantly people were chatting loud throughout the massage despite telling them to talk softly making my massage experience not relaxing at all.

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The treatment itself was very basic and I felt like the therapist was afraid of taking control. I didn’t know how to position myself properly and the treatment wasn’t really explained. The therapist herself was lovely but I felt like the customer journey was missing. I wasn’t told what products were used on my face and as a pregnant woman that’s a bit worrying. I wasn’t asked any questions apart from filling out the consultation form so I don’t even know what the facial was based on. Overall the treatment wasn’t worth £100 and I feel a bit cheated.

Comment

Strip wax was used instead of hot this was painful and left me still sore the following day. eyebrows were not shown to me in the mirror when I got home I realized why :(

Comment

Very disappointed . The person who did me she was very good . But what she has to work with was not for the money . Foot bath well I had to sit on the end of the bed and put your feet in not very professional. The nail varnish was near the end . It was thick . The foot stub I was sat again on the end of bed done while in water . The top coat was near the end all the equipment the girl had to use was bear the end . On the whole I could have done it myself . You go to relax and feel u had an overall experience and come out with new feet . The overall experience was not how I have had a pedicure before . I will not come again very dissatisfied with how you do pedicures . Also the reception girl had to finish me off . The girls are lovely I they have to work with what they have . I feel you need to look at provide a more relaxing way to do pedicures and also it needs to be more modern . needs an overall decors

Comment

Hannah was lovely however I am disappointed with the quality of treatment. For £90 I would expect a better standard of work. I was really looking forward to this today, as a mum Of 3 young children I rarely get time like this for some much needed pampering and I didnt leave the cove feeling relaxed or happy with what id paid for. Like I say Hannah is lovely and this is nothing reflecting on her as a person or customer service provider. I know I was 10/15 minutes late for my appointment, which I was told is ok as the next person had cancelled. And I would've understood if time had been deducted because of it, however I was in there for over 3 hours and its not reflective in the end result. My flip flops were put on after my toes were painted so as a result they got smudged when putting shoes over the nails. I left there with wet nails which then in turn got more smudged. There was alot of time taken up in the treatment just sitting there wearing heated boots/gloves, I had to shuffled around and dangle my legs into a half filled plug in foot spa, rinse the hand scrub off myself in a small bowl of water, I had to wait for her to go and turn the heating on to pour hot water, and then again to turn it off,the nails arnt completely covered and can still see remenance of my previous nail varnish. There was still rememnance of a nail and varnish from im guessing the previous person in the cuticle cutting equipment! I had to ask for the varnish to be moved closer to the nail bed for the hands which I understand there's only so close it can go but it was barely covering the nail. I'm not a picky person at all but I'm very disappointed in this and for my first visit and impression of the Cove I can honestly say I would not recommend and wouldn't return. I think a partial refunded should be issued. I would also like to send more pictures but this only allows you to send 1. Many thanks