The Cove Bushey (393 reviews)

Comment

The manager/ receptionist was very rude to me and made me feel uncomfortable. I have been a loyal customer for 3 years and was sad to hear that Megan had left. This lady the manager/receptionist can be quite rude and I have let this go before. But when I had paid, using a 20 percent voucher which was given by cove spa she argued with me why I had paid only 60 for the facial instead of 75, as I was served by my beautician . My Beautican replied saying I had the voucher but the manager was rude to me and I felt like I had done something wrong. I said I would show her the voucher as I felt she thought I was lying, even though I have been a loyal customer for 3 years. This experience has put me off coming back again.

Comment

The young woman who actually gave me my fake tan was extremely pleasant. Unfortunately, I was left with thick brown colouring on my heels which was extremely difficult to remove. I think the salon should have known this was a possibility and put the skin protector on my feet. The receptionist/manager was not so pleasant. She was quite abrupt when I mentioned what had happened and assured me if 'would come off' when I showered. We'll see. At no point did she apologise or show any sympathy. She told me if they had used the skin protector on my feet the sticky pads I stood on would not have stuck and the tan would have gone on my feet.... quite. I was not offered any recompense or discount and the receptionist/manager was quite dismissive except to ask if I'd like to book my next appointment right then. Well .... No.

Comment

Such a shame that all the experienced therapists have all left and that only newly qualified are being recruited. Since COVID it all seems to have gone a bit wrong. The salon is looking tired, not very clean and with practically threadbare towels. Just not the same atmosphere and also prices seem to have even hiked with no notice by about 20% which is not great considering you only have junior therapists. From what I gather more and more people are going up the road to U an where prices are so much cheaper.

Comment

The bed was extremely uncomfortable- as the plastic was torn in the chin holder area. I did say something to the therapist and got told to just move up.. Tge therapist was very sweet. However, the treatment was key down by having room temperature towels. In all other spas they use warm towels. I did not feel the treatment was worth £75 When I did leave and commented on how uncomfortable the bed was - the receptionist just shrugged it off

Comment

There didn't seem to be enough COVID safety measures in place e.g. 1. I was given a tablet to complete a questionnaire but not sure if this was sanitised before or after. 2. The visors worn without face masks by the therapists left me questioning how much protection this offers visitors and staff.

Comment

Since changing hands the cove service and quality of masseuses has got worse. It is a shame as a customer of 12 years to not enjoy massages.