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The Cove St Albans (1597 reviews)



Ranked 49 of 50 in South East

17 Russell Ave, St Albans, HERTFORDSHIRE, AL3 5ES, United Kingdom

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Visit the The Cove St Albans website


You can book at The Cove St Albans St Albans online using our Book Now button located above. Select from a list of services offered, pick your favourite The Cove St Albans staff member and book from the dates available.

Multi-award winning Cove Spa is renowned for its 'personalised' and cutting edge service where exceeding your expectations is our philosophy. A team of specialists who together have over 150 years of body, beauty and skincare experience is at hand when you visit one of our intimate day-spas - each one independently run to fully embrace the locality; currently spread across highly-desirable locations in London and Hertfordshire.


Awarded 'Spa of the Year' at the London Hair & Beauty Awards and 'The Most Commended Spa' at the prestigious English Hair& Beauty Awards, is testimony to the wide selection of high quality treatments and rituals we provide in a calm and relaxing ambience - open seven days a week, with late evenings midweek, just for you... 


Come and experience the magic of The Cove Spa!

Reviewed by 1597 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at The Cove St Albans were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Opening Hours

MON 10:00 to 18:00
TUE 10:00 to 20:00
WED 10:00 to 20:00
THU 10:00 to 20:00
FRI 10:00 to 20:00
SAT 09:00 to 17:00
SUN 10:00 to 16:00

Payments Accepted

Payment method Payment method Payment method
Payment method

Services

Facial Facial Tinting Facial Waxing Body Waxing Body Treatments
Buff & Polish Manicure Pedicure Tanning Make-up
Massage Sauna & Spa Hot Stone Aromatherapy French Manicure
Gel Full Set Cosmetic Injections Cosmetic Fillers Microdermabrasion Spray Tan
1/2 Leg Full Leg Bikini Brazilian Hollywood
1/2 Arm Arm Under Arm Back Chest
Packages

Brands Stocked


What our customers are saying about us

Commented reviews only




Wgc
16 Feb 2016
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19 Feb 2016
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20 Feb 2016
Overall Environment Care

Service Quality & Prof. Advice
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Comment

Always really friendly service and really relaxing atmosphere. Every time, I leave satisfied with the treatment and advice I have recieved.

St Albans
26 Feb 2016
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Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)


27 Feb 2016
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Comment

I have been going to The Cove Spa for about 2 years now and find the service very professional and customer focused. Kristina in particular is always professional and focused on giving the client a great experience. The environment, including the low lighting and music ensures a relaxing and pleasurable Spa experience - which after all is what its all about! Thank you The Cove, great service as always



05 Mar 2016
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I have had two treatments at this spa and will not be returning again. My first visit was a good experience but I was unable to use the Lavish voucher I was given as a gift as I was told the voucher had not been activated. Hence my second visit to use my voucher. I rang twice before my appointment and both times asked about the voucher and was assured there would be no problem using it. Hence my surprise on arrival to be told they no longer accepted Lavish vouchers. I was offered the possibility of leaving some of my treatment out but opted to pay the extra as this was a rare treat. Imagine my surprise when I phone the spa today to be told they do accept Lavish vouchers. In addition the treatment was carried out by a therapist with a heavy cold (someone blowing their nose every 5 minutes was hardly a relaxing experience) and being charged £15 for 4 minutes in the infra red room with one of the heaters not working was not satisfactory.In general Cove Spa I will not be returning and I will be advising as many people as possible against you also. The booking was taken as 1pm and you requested that the treatment was moved forward to 12 45 by which time the person using the infra red room was there. This does not address the fact that the room was inadequately heated. I spoke to two people regarding the voucher last week and have called again this week. Each time I have been assured you accept the vouchers. I am sorry but this is unsatisfactory and as you suggest no way that you can "make this up" I find these sentiments empty.

Response from The Cove

I am terribly sorry to hear of your experience at our St. Albans branch. It is indeed unfortunate that we no longer accept Lavish vouchers at Cove Spa, however it seems this information has not reached all internal associates - something we're very surprised about and have already started remedial action on. With regards to your comments about our therapist and the time spent in our infra-red suite, I do understand you were unable to make your appointment on time, which therefore impacted the duration of Infra-Red therapy. I am separately looking into which member of staff was working whilst having a "heavy" cold as you say, because we do have some stringent health and hygiene protocols at The Cove and this is not something we endorse or encourage. Thank you for your time feeding back to us and please be rest assured Cove Spa is still the great place for relaxation and wellbeing as you have clearly experienced before - I do feel your lateness combined with the confusion regarding Lavish has hampered your experience with us this time round. I do hope you'll give us another chance to make it back up to you as we want nothing more than your utmost satisfaction... that's our philosophy. All the best, Krupesh (Director)

Posted on 09 Mar 2016
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