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The Cove St Albans (1597 reviews)



Ranked 49 of 50 in South East

17 Russell Ave, St Albans, HERTFORDSHIRE, AL3 5ES, United Kingdom

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Visit the The Cove St Albans website


You can book at The Cove St Albans St Albans online using our Book Now button located above. Select from a list of services offered, pick your favourite The Cove St Albans staff member and book from the dates available.

Multi-award winning Cove Spa is renowned for its 'personalised' and cutting edge service where exceeding your expectations is our philosophy. A team of specialists who together have over 150 years of body, beauty and skincare experience is at hand when you visit one of our intimate day-spas - each one independently run to fully embrace the locality; currently spread across highly-desirable locations in London and Hertfordshire.


Awarded 'Spa of the Year' at the London Hair & Beauty Awards and 'The Most Commended Spa' at the prestigious English Hair& Beauty Awards, is testimony to the wide selection of high quality treatments and rituals we provide in a calm and relaxing ambience - open seven days a week, with late evenings midweek, just for you... 


Come and experience the magic of The Cove Spa!

Reviewed by 1597 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at The Cove St Albans were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Opening Hours

MON 10:00 to 18:00
TUE 10:00 to 20:00
WED 10:00 to 20:00
THU 10:00 to 20:00
FRI 10:00 to 20:00
SAT 09:00 to 17:00
SUN 10:00 to 16:00

Payments Accepted

Payment method Payment method Payment method
Payment method

Services

Facial Facial Tinting Facial Waxing Body Waxing Body Treatments
Buff & Polish Manicure Pedicure Tanning Make-up
Massage Sauna & Spa Hot Stone Aromatherapy French Manicure
Gel Full Set Cosmetic Injections Cosmetic Fillers Microdermabrasion Spray Tan
1/2 Leg Full Leg Bikini Brazilian Hollywood
1/2 Arm Arm Under Arm Back Chest
Packages

Brands Stocked


What our customers are saying about us

Commented reviews only




St Albans
20 Aug 2023
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Comment

Simply put, Naomi is fantastic! No more to say.


19 Aug 2023
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Value for money
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St Albans
18 Aug 2023
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Value for money
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St Albans
16 Aug 2023
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Comment

Petra always makes me feel welcome and has been absolutely brilliant and professional with each treatment I have had with her


Harpenden
15 Aug 2023
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Service Quality & Prof. Advice
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Comment

I booked a pregnancy massage at the harpenden branch. When I arrived yesterday for my appointment at harpenden I was told there was no appointment booked in for me on the system and after further checking I was told my appointment had been booked in at the St Albans branch. I checked my phone records as I only booked the appointment last week and my records show I did indeed ring the harpenden branch. I was told I could go to St Albans and have my Massage there but harpenden had no availability. This was very inconvenient for me as I live in harpenden and wanted to just drive 5 minutes down the road not 20 minutes. I didn't want to lose my deposit so I did drive to St Albans and I wanted my massage. The massage was lovely and the massuause Naomi was lovely however I found the whole scenario with the confusion of mt appointment reallt stressful and it took aaay from the whole point of having a relaxing pregnancy massage. I had to shuffle my afternoon around with meetings to be able to get to St Albans and bsck in time. When I spoke to the receptionist at St Albans after mt massage she informed me that she was the one who booked my appointment last week and there must have been some "misunderstanding". She said something was wrong with the harpenden branch's phones and the calls were being diverted to St Albans. Surely if this was the case and the phones were being diverted to another branch then whoever is making the booking should clarify which branch the customer wants their massage at? I didn't know the phones were being diverted and I was speaking to someone in St Albans and not harpenden. Unfortunately this whole confusion with my booking and me having to drive to St Albans when heavily pregnant ruined my massage and I was surprised I didn't get offered any compensation for my inconvenience. I'm not sure j would use the cove spa again and I'm disappointed more was not done from A Customer service perspective to make me feel like a valued customer, as if this hadn't happened I would have returned for Another massage next month.



15 Aug 2023
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Service Quality & Prof. Advice
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Ultimate Question (Referral)

Comment

Body scrub & massage spot on. Niaomi is super friendly & knows what clients need during their massage. I was so knotty

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