The Cove St Albans (1597 reviews)

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Worst callus peel I have ever had, I mean that was the treatments name but end up being putting some cream leave it for 20 minutes and scrape the heels of the feet for literally 1 minute, and I am being generous saying that the scrapping was for a full minute. Certainly regrettable.

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Hi there, this was not a great experience. The one hour started late and finished early, it seemed that Naomi had just started and is very inexperienced, certainly not a pregnancy massage specialist. My wife had to ask for a pillow, no focus on the legs or calves, normally a focal point for pregnancy massages. After the session my Wife had to wait over 30 mins to pay. Very disappointing experience given this was a surprise, which turned out to be a waste of money. My suggestion would be to take pregnancy massages off your list if you are not going to have people available who are experienced. When I called on the Saturday and you knew you were not going to have staff on the Sunday, you should have just rescheduled. I very much doubt we will be using this branch again,

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My beautician was not equipped to wax thicker hair and her manner was thereafter unprofessional. The experience was unlike previous more positive treatments at other salons.

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Ive been going to the Cove Spa in St Albans on a regular basis for a few years now. The last visit was very much my last. My 1 1/2 hour facial was less than an hour, there was no massage when my mask was on which I always have and have had every time, and the beautician was on her phone texting when my mask was on instead. I felt I was rushed out of there and feel I was treated very badly. I spoke to the manager who didnt seem that bothered, said sorry and that was pretty much it. I will now look at finding somewhere more professional for my monthly treatment.

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Therapist was lovely and very sweet. But so many body parts were missed and the scrub wasn't hard enough to have any affect. Ending up buying a product and doing it myself. A total waste of £40.