The Cove St Albans (1597 reviews)

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One of the best if not the best massage I’ve had. Agatha was excellent and would highly recommend her if you have knots and muscle pain that need working out.

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I don't usually write bad reviews, and as the women here were very sweet I really didn't want to have to write this, but unfortunately, this was the worst massage I've ever had. Everything felt rushed and haphazard and it didn't feel like a professional massage. The pressure was hard, but not a good hard, where the knots are released, but just a hard painful pressure that didn't feel good. The atmosphere was weird as I could constantly hear the creaking of the floor when the masseuse moved around. It just felt very unprofessional, and I don't feel any different after having left. I have had a lot of massages before, and this felt like the masseuse was incompetent and I'm pretty sure was reading from a piece of paper on what to do... Safe to say, I won't be returning.

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Staff are brilliant! Price excellent. Sadly, Hitchin Cove is very dirty, floors sticky, surfaces dirty.. Both Hitchin Thermal Suite and St Albans Spa are very dated.

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I had a facial for an hour and my advisor was incredible! The facial made me feel so released and my skin looked and felt great afterwards. Beautiful clean place as well and gorgeous products. I’m heavily pregnant and I was made to feel really comfortable at all times. I’ll definitely be coming back for more treatments.

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Good, helpful, informative service!

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The therapist was new, her touch was robust and though this pressure on the legs, chest and back was good it was not ideal on the head. Some of the movements were jerky and with the leg pull move I almost fell off the bed. I think this therapist needs to practice on the team at The Cove so they can help adjust her technique and round off some of the raw edges.