The Cove St Albans (1597 reviews)

Comment

To say the salon is tired is an understatement. It appears very unloved, in need of renovation and possibly dirty. Whilst the girl who treated me was lovely and gave a good service it was not a relaxing environment because it gave the impression of being unclean and unhygienic. The entrance is also very shabby. Appearance is important and cleanliness paramount when have a beauty treatment.

Comment

I have been getting pedicures for a few decades and this was the more comfortable pedicure ever. Your set up is incredibly uncomfortable and not client friendly. You need a way for the client to prop up their foot which isn’t on someone’s knee and holding their leg at an angle for an hour. The bowls might be more sanitary but the water was barely warm and awkward to navigate around when sitting down. It was also an incredibly expensive pedicure for the amount of discomfort I felt the entire time. Your staff is lovely but it was a torture experience and I feel like I need a massage and a good stretch to relax from having to hold my legs out straight for an hour. I suggest you not offer pedicures until you come up with an actually acceptable pedicure setup.

Comment

Quite disappointed that a luxury paraffin pedicure consisted of spraying the paraffin on the feet and wrapping in cling film. Not quite adequate for the price paid which was a shame.

Comment

I am disappointed with my spray tan which is very patchy and my palms and feet look extremely stained even though I checked with the technician several times if they would stay like that but was told no as they had ‘protector’ on them. The staff were very friendly and accommodating otherwise though.

Comment

Slightly over priced. Not very professional. Therapist was quite nervous and didn't put me at ease. Felt uncomfortable. Unlikely to go back when there are other spas, more reasonably priced in St Albans.

Comment

Really uncomfortable surroundings. The whole place feels dark, drab, dirty and in need of a serious refit. When I lay in the treatment rooms the eye should not be settling on bulges in the plaster and damp patches. My expectation is for a beauticians to be white or very light colours so you can see it’s clean. It needs to be well lit and with up to date equipment and feel more like a sergical/sterile room.