The Cove St Albans (1597 reviews)

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Hannah the therapist was great couldn't fault her, the first impression of the salon and their lack of communication regarding explaining the timings and treatments not a great start to a relaxing afternoon.

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We both enjoyed the time at the Spa today. We liked the treatments we had included in our package. We enjoyed the full body massage which was relaxing and comfortable. Just wanted to say we was not happy on how we did not have any clear instructions about our day for example what will happen and how it will happen. Specially on what part of clothing we needed on or needed to be taken off for the treatments.

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I had a manicure with varnish. Despite the fact I liked the colour, the varnish is still soft and not dried underneath 2 houres after. I would have to book another appointment to have it fixed somewhere else.A one coat of base, 3 layers of varnish and the finish were put without leaving any time to drying.

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Have been coming to the cove for 5 years next year and I can never fault the amazing staff - the standard of their work and professionalism is definitively one of the best. That’s why I always come back! However I’m finding it harder each time to want to come back due to the interiors and overall feel inside. Everything feels so old, worn and tired. Not just the decor but also the furniture, appliances and towels and linen. I went last week and things felt so “scabby” it started to put me off during my treatments. You can see the girls try to keep it clean and smelling nice but there’s only so much you can do when things are that well worn. Everything needs a freshen particularly in the treatment/massage rooms.

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Location was dated, not the spa experience I was after expecting, especially for the price I paid. I would not use this spa again