The Cove St Albans (1597 reviews)

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Significant amount of wax left on the area after the treatment.

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I went to The Cove with my friend and had the same 30 minute express massage. We had completely different experiences. She had a consultation with her therapist where she was asked where the therapist should concentrate the massage on. She was also asked how much pressure from hard to soft she would like applied to her back. I was not asked any of these questions. In addition my therapist pushed so hard on my ribs I had to ask her to lighten her pressure as it was so painful. My friend was given a box to put her valuables in I wasn't even told where to put anything. I found a chair and had to pile everything up and place my watch, necklace and glasses on top of all my clothes. In a darkish room, without my glasses on, it was quite difficult not to knock the items onto the floor. It was very surprising to have such a different standard from two therapists. My friend trains up therapists and said her therapist was one of the best she has been to and would recommend her very highly. Unfortunately my experience was very different.

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We were not explained the steps to the treatments,so kept in the dark, all a bit a mystery. Otherwise a good experience. My son visited later in the day and same issue. His girlfriend came home in pain, the massage was too firm even though she said she was very tender.

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Lovely smells the minute you walk in. Very warm and inviting. I liked how it was decorated very tranquil. The actual room was lovely but the sheets covering us were very oily as were the floors. The two therapists were lovely and chatty. The massages were adequate but far too strong in some places around the bottom of my spine which is hurting today and the technique was too fast so my mind couldn’t shut off.

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I’ve been coming to this salon for about 10 years as the prices are fair and the therapists usually quite good. But I’m going to look for another salon now. The decor has become quite shabby so it doesn’t feel like a luxurious experience, which matters to me when getting a pedicure. A few times recently my bikini hot wax wasn’t done with care and was rushed. Today when I went, I was told that I was late for my appointment (I wasn’t). I’m posting because I’d like the owners to switch things up and make clients feel special again.

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Salon needs a refurb as looking very tired. Treatments are great but one failing is that your never get the full appointment time for the treatment as the beautician's set-up time is taken out of the appointment time so an hour's appointments only tends to mean @ a 50 minute treatment.