The Cove St Albans (1597 reviews)

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I had a really great facial, very relaxing. Olivia is an excellent therapist, very calm and gentle.

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This was my first visit and was made at very short notice. The massage was brilliant - just what I needed. Will be booking again.

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Everyone was friendly and professional when I arrived at my spray tan appointment but I feel I should have been given more information beforehand to prepare me as I had never had a spray tan before. I didn't know about the 'guide tan' and how on a hot day this would run and look terrible until I washed it off 8 hrs later. I had other appointments straight after the spray tan and I was embarrassed about how blotchy and orange I looked! I also didn't know that I should not apply moisturiser or deodorant before the tan and I didn't know that I should avoid exercise on a hot day before and after the tan as the sweat would make it run. This has meant that there are areas (such as my feet which I put my sandals back) which are very patchy. I would also have liked to be told beforehand that moles and freckles will become much darker and therefore more visible after the tan.

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I was really disappointed after getting gel nails done here as two of them chipped a lot in under a week, and the rest look like they are going to peel off very soon / already look grown out. I then went to get the two chipped nails re done and was not expecting to be charged £15 for this. The staff also did not apologize, and I overall do not feel that I received good customer service and so won't be returning or recommending which is a shame.

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Excellent service very professional

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Unfortunately my spray tan is patchy with large areas left streaky. The lady that sprayed me was very friendly and pleasant but compared to previous spray tans elsewhere (with the same product, Sienna X) it hasn’t come out like it should have.