The Cove St Albans (1597 reviews)

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I had a massage from Patricia and it was incredible. She is so good at listening to my needs and finding all the tense bits that need massaging better. I would recommend a massage by Patricia to anyone and everyone!

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Reason that some scores were low was that I think pricing is expensive, for example I was advised to pay £25more for my massage and because I chose aromatherapy it was another £15 which is incredibly expensive and also was not advised of this at the time I was made the offer.

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I was rather disappointed to hear from my friend that her treatment didn't start for a good 20-30mins after mine. We didn't have anything specifically planned for after our treatments, if we had she would have had to cancel. There was a mild apology and she was then still charged the full rate for having waited around that long. At least some form of recompense should have been offered even if it was a discount on her next treatment for the inconvenience. During my time waiting for her I over heard the receptionist debating with a customer over the phone why she had undercharged her. Neither of these wrap what as a very relaxing and enjoyable massage for me in the 'warm and fuzzies' that you should come away from a treatment feeling

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The room was chilly & the therapist was very good but at times her nails were a bit painful during the massage.

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Lovely little Spa my therpaist was very professional and gave me an amazing massage with very good pressure. The manager at the spa Natashja is so helpful and made my visit very special can't wait for the refurbishment.

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Greet masssge , the therapist listened to what I wanted and the area to concentrate on.