Cottesmore Beauty Salon (1261 reviews)

Response from Cottesmore Beauty Salon

Dear Tracey Thank you for your feedback, which has come direct to the salon as it is us that send out the review emails, so i will be sure to pass on your comments to the other departments at Cottesmore. I’m sorry you did not find your treatment up to standard, you were in fact in with one of our top therapists who is renowned for her massage and never been described as a back rub before. As her manager i will of course pass on your comments and discuss her techniques in due course. Our Classic spa day includes a 40min treatment, not a 55min as you suggest above. You started and finished the same time as your friend so it was not shortened by 10 minutes, perhaps you have confused your package with alternative places you may have inquired to. We do not advertise ourselves as a large health and day spa, as we are only small and that’s why our packages are a half day. To clarify the term ‘Spa Day’ is used in most salons, even some that don’t even have leisure facilities, it is just a term all salons use for a relaxing package. We do not mislead anyone or advertise as such, or that we provide gowns etc as there is no need for them as you have to be dressed if you want to use the restaurant or move around the club. This is also why we commence with the treatments before clients use the health club facilities and get fully undressed. We take all reviews and feedback very seriously to help us deliver the best services and we pride ourselves on having great staff, as you have noted, and that we have a lovely environment. It is a shame the salon and health club are separate but due to the original footprint of the club before the fire there was no way of doing this. However it hasn’t put anyone off before. Thank you for your feedback and we are sorry your spa package did not live up to your expectations on this occasion. If you would like to discuss this further you can contact me on the salon email. Kind regards Jo Salon manager

Posted on 25 Nov 2021

Response from Cottesmore Beauty Salon

Thank you for your feedback, we are sorry that you are not entirely happy with your treatment. Unfortunately with a pedicure we are not able to remove all the hard skin in one session especially when it has been months/year or more since having previous pedicures. also it is important to remember we are not Chiropodists and can not hard remove or slice the skin. with a monthly pedicure maintenance your feet would improve also. Your therapist did not run late and worked to the time allocated for you. Our Nail lounge is quite a social area and clients and therapists often cross talk which clients usually love, this was the situation at your visit, no less attention was given to any of the clients at the time. if you prefer to have a more quiet treatment and on your own, please let us know and we can accommodate this by performing your pedicure privately in a treatment room. We have checked the website and can't seem to find where the cost differs. We did have an increase last year, but the tech team are looking into this. We hope the above information helps clarify the concerns you had. Best Regards Cottesmore Management & Beauty Team

Posted on 02 Jun 2021

Response from Cottesmore Beauty Salon

Hi. Thank you for your feedback. Just to let you know that this review site is from the Beauty Salon for the treatments that you received and is not connected to the rest of the hotel and club. I have however passed on your comments to the bar. The menu does change daily which is why everything is listed on the boards. I trust you enjoyed your treatments with us as we do have very high standards and client care, with a fabulous reputation. Please email the Salon or main hotel if you wish to discus your comments further. Kind Regards The Beauty Team

Posted on 13 Apr 2018