Cottesmore Beauty Salon (1266 reviews)

Response from Cottesmore Beauty Salon

Good Morning, Thank you for your feedback, as far as i am aware there is no issue with the internet, you just have to fill in the check in card to gain access. Our therapist said she explained this to you. We are sorry that you find our booking system difficult, we have a lot of positive feedback regarding this as it allows for clients to book at their leisure. Unfortunately the reason you could not make a multi booking before the 9th June is that we were fully booked, apart from a small 15 minute gap. This for us as a small business is a good thing and gives us confidence for the future. Generally clients do book 4-6 weeks in advance. We understand this is not always possible for all clients, therefore we suggest if you can't find a booking time that suits you then to let us know, as you did, and you will be added to the cancellation list, as was in your case. this appointment would not of been available online as it was indeed a case of a client not showing up for her appointment as apposed to a cancellation, therefore after establishing this our therapist called you up immediately to offer you the place. We hope this gives some clarity to your concerns and we look forward to welcoming you in the future. Best Regards Cottesmore Management & Beauty Team

Posted on 02 Jun 2021

Response from Cottesmore Beauty Salon

Thank you for your feedback, we are sorry that you are not entirely happy with your treatment. Unfortunately with a pedicure we are not able to remove all the hard skin in one session especially when it has been months/year or more since having previous pedicures. also it is important to remember we are not Chiropodists and can not hard remove or slice the skin. with a monthly pedicure maintenance your feet would improve also. Your therapist did not run late and worked to the time allocated for you. Our Nail lounge is quite a social area and clients and therapists often cross talk which clients usually love, this was the situation at your visit, no less attention was given to any of the clients at the time. if you prefer to have a more quiet treatment and on your own, please let us know and we can accommodate this by performing your pedicure privately in a treatment room. We have checked the website and can't seem to find where the cost differs. We did have an increase last year, but the tech team are looking into this. We hope the above information helps clarify the concerns you had. Best Regards Cottesmore Management & Beauty Team

Posted on 02 Jun 2021