Swain Hairdressing (238 reviews)

Comment

Absolutely delighted with my new hairstyle by Courtney today. So friendly and professional a really lovely experience.It is always a treat to visit ths salon. I am never disappointed

Comment

I’d booked in for a quick dry cut as the salon was rated very highly. When cutting my hair, she had neither sprayed it nor straightened it, which I was surprised at, but didn’t question it as she said she had been at the salon for 5 years. So I thought she must know what she’s doing. After nearly an hour, I finally left, not particularly happy because it was still thicker than I’d liked but when she was thinning my hair it was pulling and tugging, I was having to grit my teeth, then I had other engagements and her next client had been waiting for nearly half an hour. The following day I washed and dried my hair to then find random long strands and the cut was the furthest thing from straight. Usually I wouldn’t complain but it was so bad. I was asked to come in this evening but they were sure it was just because of my parting and because i had washed it… After going back, the same girl just snipped the long bits and then said she would get someone to check it. I was on the verge of walking out, one because I was mortified that she thought that that was all that was wrong with my hair and I was kept waiting for quite a long time (I’m not unreasonable, I know there were other clients there, but I feel as I had had to come back because of a stylist fault, I should’ve been prioritised) Finally the other person came to check it and had to recut my hair so it was straight. Eventually I left but there was no real apology for the terrible haircut, the additional trip I had to make or anything. I wasn’t expecting a refund, as they they had tried to rectify it, and although I wouldn’t return even if they offered me my next hair cut free, you’d think there would be some sort of offer? There was no real acknowledgment that their stylist obviously doesn’t know how to cut above the shoulder hair. So I’m £25 out of pocket and my hair is still too thick to really style and will need to go and have it cut again elsewhere. Really really disappointed as the salon came highly recommended.

Comment

Love my new hair