Raw Dartford (2195 reviews)

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I have been having my hair done by Lily for over 6 years. She is a very friendly, carong and a brilliant hair dresser. I am always pleased with my hair, and I know she will give me proper advice on how to care for my hair.

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I am not happy to still being charged extra £5 for PPE! I know its been very hard time but it's been hard for everyone and you are charging everyone for this PPE so feel now you must have more than covered the extra cost for hand sanitizer.etc !!!

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Lovely and friendly staff however, yet again my colour was washed off by a trainee/apprentice, which is fine as I appreciate that they are learning, but I do think they should be shown better or supervised when first starting out as i had to leave with soaking wet hair due to taking so long and my parking ticket running out. There was hair dye still left on my skin and when I did get home and dry it myself there was still product on my hair. I called the salon and my complaint was dealt with well but this is the second time I have had to rewash my hair due to shampoo/conditioner not being washed out properly.

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I was late being seen.

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The person who washed my hair didn’t wash the colour out properly so I had to come home and wash my hair. There is also a colour mark on the collar of my jacket from my hair, which means I will have to use stain remover and then wash the jacket. The ratings I have given above reflect the colourist, who I was happy with. The last rating about recommending to others is my combined rating with the above.

Comment

The colour wasn’t fully washed out (I have some on my scalp). That’s the only reason why I’ve given a lower score for the quality of my service experience.