Leopard Lounge Hair & Beauty (566 reviews)

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The atmosphere was not the same as it usually is and the beautician was very pushy in trying to get me to have things I did not want.

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I paid for my daughter to have HD brows and LVL for her birthday. Unfortunately the HD brows were awful. The two eye brows did not match, they were 'blocky' and very unprofessional looking. This resulted in her desperately trying to scrub them off when she returned home which made them very sore. It did not help that much as they had been waxed unevenly so will have to now wait for them to grow out. The LVL was fine.

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Regular with Georgia and always left very satisfied. Have never had highlights because I can’t afford it but decided to treat myself because travelling abroad. Paid £78 but can barely notice any highlights, so dark. Ironic as hairdresser recommended a darker highlight. Very disappointed and upset about what I feel is a waste of my time, let alone the money spent. I did complain and the lady who responded was great. She offered another appointment to fix but due to work and the fact I m having keratin treatment, but could not accept the offer. I will not return to the salon

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If i am honest i usually have such a good experience here all the girls are soo nice. Normally i dont mind if i have to wait a little because they are running late with a customer. However this time i had booked my appointments specifically for those times because I wanted it for those times. I waited a whole extra hour before getting my makeup done after my hair being done. I was told my appointment had been noved to half 11 at 11 (with no botice really) so i wasn't impressed but sucked it up. I ended up starting gone 12. Which meant I finished past 1. It was for my engagement party. The client who basically took ny appointment was an employee not one i see regularly in there but i think maybe a manager of somesort as she definitely had seniorityover fhe other girls. I love the lady who does my make up she was very polite apologiseed loads but i didnt enjoy my experience as i was stressed looking at the time the whole time and i got home and guests were already there. I did onky need to put my dress on but i ended up crying because i had felt soo stressed. If i had known they were going to make me wait I would have cancelled the makeup. I think it was unprofessional for an employee to take an appointment that wasn't theirs. I wasn't offered a discount or even a drink to apologise while i was waiting and because of covid they were expecting me to sit outside for that whole hour after just having a blowdry on a windy day. I wasn't going to complain because i do love the people that work there but i think they need to understand how it makes customers feel. The customers should be treated well.

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Had my hair done - service grear as usual. However - I had an upper lip wax and was left with awful burns on my face. I t was uncomfortable during the initial wax & when the cream was applied at the end it stung worse than before. Funnily enough the beautician did not offer me a mirror at the end of the service to check her work... it wasn't until I got home and check my sore upper lip that I noticed. I hope it to god it doesn't scar. Needless to say I will not be having my beauty treatments at the Leopard lounge again.