Sloanes Bespoke Hair Shaftesbury (836 reviews)

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Always a good experience with Lisa

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Overall I am very happy with the service at Sloanes. I was advised on Saturday by another hairdresser that one side of my hair was shorter than the other. I enjoy refreshments and head and should massages and hand massages which make my overall treatment very satisfactory I will continue to come along to Sloanes in the future.

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I booked online 2 haircuts for my daughters 11 and 13 and in the confirmation email it quoted £21.50 pp but I paid £43 per child in the salon. I’m so sorry but I will have to take them elsewhere as I cannot afford this every time for my girls.

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Very well looked after - couldn't fault that. Loved the little massages and resfreshments served really nicely. The stylist was new to me and I had half highlights plus cut and blow dry. I was a little surprised i wasn't shown different shade samples and had more of a discussion about exactly what I wanted - it just felt a bit brief. I asked for more caramel shades but not shown any samples so had no idea which ones were being used. I did have a style in mind and showed her the photo which was a choppy mid-length style. The cut and finish was nice in the end but it didn't resemble the style in the photo. I asked for a good inch or so off the lenghth but the best part of 3 was taken - even my partner remarked it was short and he never usually notices! I can barely see much difference with the highlights and paid £121 so feel a bit short-changed. I have left my name because it might be helpful for you to know but I wouldn't want this information passed on as I am sure she did what she thought was right but I do wonder sometimes if hairdressers actually listen and understand what the customer is asking for.

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I was rather disappointed that my colourist didn't come and check her handiwork once the stylist had finished, and to see whether or not it turned out as expected, or to ascertain that I was happy with it.

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Very disappointed on arriving at the salon to be told that I had to choose between a haircut with Roddy or highlights with Bryony when I had booked both appointments 6 weeks ago to give Bryony an opportunity for some training. She was told at 3.30 pm that she was required to do a blow dry by which time I had set off for the appointments from Sherborne. Whilst I appreciated having my hair cut with Roddy as usual, I had taken 2 hours out of my working day for nothing. I am a long standing client of Sloanes and did expect to be treated as such rather than as Bryony's mother who would be prepared to fit in with the situation in the salon. To be honest it would be simpler in future to go more local to work. Regards Jackie Watson