Lexden Retreat (912 reviews)

Comment

Having to go to the ATM on the way is a pain. Only offered a part service as far as nail are concerned. However staff all very nice and I enjoy coming.

Comment

Hi Renee was welcoming friendly and warm. She first did my nails which were spot on and I loved them . She asked me questions throughout ensuring I got what I wanted. I then had the 75 min facial and back shoulder and neck massage. The massage was really good and Renee was really thorough in getting my knots out and asked throughput if I was okay as I had a shoulder injury . My massage was a good 15 minutes. My facial - I want to give constructive feedback as this is not a direct criticism to Renee - I should of had a 60 min facial - it was far from that and I felt as soon as a product was put on my face it was taken off. I did not feel the benefit of the products . I went into the treatment room around 9.50 and come out just shy of 11am. Please bear in mind it should have been 75 mins plus I added an algae mask - so should have come out at 11.20ish. Renee is an apprentice and obviously is learning her trade and I have know doubt she will make an exceptional beautician . I paid half price - I feel you should have done a promotion where you are advertising the fact that is is half price as Renee is gaining experience. Then customers understand she is learning . If I had paid full price I would not of been happy .

Comment

I had my eyebrows waxed by Jade yesterday. I normally find this procedure sore, but even so, it was much more painful than usual. My left eyelid hurt for the entire day. By the evening, visible areas of burnt and damaged skin were visible several centimetres BELOW my eyelid. An area where there is no hair, only delicate skin of the eyelid. An area where hot wax should never be applied. My eyelid continues to be extremely painful, and I am very concerned it may scar. Jade is a nice girl, but clearly has made a very serious mistake on the most delicate area of my face. I will be taking this matter further with the salon. However, I would also say I have used various other ladies at this salon for several years now to provide waxing and mani/pedicures and have always previosuly been happy with the service and standard of care provided.I will not be using Jade again.