The Groom Room - Torquay (891 reviews)

Comment

I really like coming here, I have had my hair cut by different people and they all do a great job, take time and pay attention to the detail. They are also really friendly. The salon needs to sort out its queue system - I would have left yesterday if I had known that there were two people booked in before me but not waiting (and I would have come back another day), but having invested almost an hour waiting, I didn't want to leave before having a hair cut. I am now less likely to go in again. Nothing to do with the criteria above, but because there are plenty of other places that do an "ok" job and I know how many people are in front of me in the queue. When the system worked it was fine, but when you have to sign in on the system (which saves personal details, so probably an issue for GDPR) and it serves only the staff or the people "in the know", then it's irritating. Best not to use it, or to give people a rough waiting time when they arrive. This is not a criticism of the two barbers who were there yesterday - they were doing their best to inform people, but the system was letting them down.

Comment

Great service and great location, but your time management is awful.Booked for four and an hour later I was seen.

Comment

Really pleased with the hair and beard trim. However updating your waiting area would be a huge improvement.

Comment

You give the best hair cuts by far. Unfortunately some staff members don't really seem too interested in customers who don't fit in with your image (beard/ tattoos/ edgy moustache/ monocle etc.). I didn't really have the attention of my barber during my latest visit, and I haven't the last few times I have been in. Having said that, I will return as the haircut is such good quality. I think to improve, you need to focus on customer service and accommodating for, and engaging in conversation with, the range of people who are inevitably going to come in. I want to come back and not feel like I'm not cool enough to be there (which I totally am!!!). Cheers

Comment

I know you are working on it but it would be good to improve the waiting process and you never know how long will it takes for you to wait. I think is the only issue, apart from that the service is really good.

Comment

I did receive and good hair cut but more expensive than else where and the staff member next to the till didn't acknowledge/greet me when I walked in but carried on chatting to a friend and it was only after I had sat down that I realised for myself that I had to do a self entry system on the tablet on reception to be part of the queue. He didn't say a thing to me about doing that as soon as I walked in which he should have after he had greeted me but of course, he didn't greet me either !!