Bronze Inc (2848 reviews)

Comment

The experience itself was lovely - the girls in the salon are really welcoming. However, I had gel nails done for my holiday the next day. Just after I got off the plane and was sitting on the coach for my hotel transfer (so less than 24 hours later), I noticed that the colouring on one of my nails had chipped. I was really upset and disappointed, but not much I could do, as I was on holiday. Two days intoy holiday (so 3 days after I had my nails done), I broke a second nail. The break itself was not the girls fault, however, I do feel that it hadn't cured properly (die to chipping if my first one), so it did put a bit of a downer. Will it spoil my holiday (despite th now looking a bit messy)? No. Would I have liked my nails to have lasted longer than 1-3 days? Absolutely.

Comment

Wasnt asked about bare toes before my basic appointment and if I was I wouldnt have booked in, Im glad I remembered myself and must have called like 5 times at 9am trying to get through before my 9:30 appointment because I wanted to let you know but I was told I would need to pay 50% of something I never received due to something that should have been sorted at booking rather than me doing it. Also the pedicure was so rushed to fit into 30 mins the layers of polish didnt dry in time so they were still gummy 20mins later and would never have dried so I had to remove the polish and do it myself which was such a shame. All of this could have been avoided if someone had remembered to ask about bare toenails for the 30minute quick pedicure rather than me do it as it isnt my job. Cassie was fab throughout though, cant fault her. Would recommend for waxes and gel pedis, that 30 minute quick pedi with paint needs to come with a disclaimer at booking that it is for bare nails only so that the polish dries, people dont need to sit and wait in the salon for 20mins for the toes ro dry because you had ran out of quick dry spray and that my experience doesnt repeat itself to someone else.

Comment

I understand that training is required however feel more practice is needed and maybe more shadowing to watch how this is done prior to being left alone to do same treatment again. Happy to discuss my experience over the phone. I have been left marked and bruised now for a holiday which I travel on Saturday.

Comment

I wasn’t welcomed properly. The therapist carried on chatting away and after I had waited a while she realised I needed to be sat down. my appointment started 10 mins late there was no apology. The wax was painful, my skin wasn’t stretched to make it less painful, I wasn’t warned of the difference in price for hot wax and so I was shocked at the price when it was time to pay. My last visit was also not great as I had paid for a facial and full body but the therapist finished too quickly and was just trying to make up the time.