Brothers Hair Sculpting Team (Oxford) (1608 reviews)

Comment

I came to your salon because it uses Aveda and is therefore cruelty free. I have really tried to like it but have rarely felt good either arriving or leaving. The atmosphere in the shop resembles a sixth form common room with too many young staff who think their facial expressions go unnoticed. Very few of them have any customer service skill or ability to talk to customers. In terms of hair styling, you staff simply seem like they can’t really be bothered. In fact,, when a junior member of staff approached my stylist with a problem about somebody’s developing colour she said ‘get someone else to check it’. One girl regularly looks as though she’s commenting on things via her facial expressions and this, of course, makes people feel uneasy. When I have asked my stylist about products to use or how to style my hair, she manages a sentence and then a clear lack of care and interest. The one stylist I have had who has not been like this is Megan (i hope that is her name) she is kind and listens to her clients and wants to give them a good experience. I am desperately trying to find another salon to go to that trains its staff to care about customers and fosters a pleasant atmosphere. my most recent hairdresser didn’t really listen to what I wanted, didn’t communicate throughout the haircut and just seemed to want to get home early and then I foolishly paid over £100!