Brothers Hair Sculpting Team (Oxford) (1609 reviews)

Comment

The girl who did the waxing didn t talk to me at all. she didn t ask even once if it was painful, if the wax was at the right temperature, how i was feeling! nothing. She did ii not even in 10min like she had to do something else. This should had been a nice time and it had been a bad experience. I told her at the end that i was not very happy i hope that you will help her to improve her job and be more friendly with her clients. It was maybe not a good day for her I dont know.

Comment

Front desk staff very unwelcoming, Phone calls you feel a nuisance when it was the salon changing my appointment Generally a cold atmosphere when walking in felt very judged. It's a shame the hair looked lovely at the end

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Every time I've had my colour done it's been different. I've had to have different people as the turnover of staff is so rapid. It appears no one either leaves or reads my notes. The girls are miserable and often standing around gossiping. Today one was sitting in the Window texting on her phone looking thoroughly bored. My hairdresser forget my drink and I didn't get a hand massage as requested. It's very expensive for such poor and unprofessional service. Also I often see the stylists hovering outside having a fag - looks dreadful

Comment

This was my second time visiting the salon, the atmosphere can be quite awkward in the salon and I feel the staff are often bored as they are stood around and this makes for an awkward experience. I've had my hair coloured and it is still not how I wanted, I wanted it a lot lighter but it is still not how I want it. This is very upsetting.

Comment

I came to your salon because it uses Aveda and is therefore cruelty free. I have really tried to like it but have rarely felt good either arriving or leaving. The atmosphere in the shop resembles a sixth form common room with too many young staff who think their facial expressions go unnoticed. Very few of them have any customer service skill or ability to talk to customers. In terms of hair styling, you staff simply seem like they can’t really be bothered. In fact,, when a junior member of staff approached my stylist with a problem about somebody’s developing colour she said ‘get someone else to check it’. One girl regularly looks as though she’s commenting on things via her facial expressions and this, of course, makes people feel uneasy. When I have asked my stylist about products to use or how to style my hair, she manages a sentence and then a clear lack of care and interest. The one stylist I have had who has not been like this is Megan (i hope that is her name) she is kind and listens to her clients and wants to give them a good experience. I am desperately trying to find another salon to go to that trains its staff to care about customers and fosters a pleasant atmosphere. my most recent hairdresser didn’t really listen to what I wanted, didn’t communicate throughout the haircut and just seemed to want to get home early and then I foolishly paid over £100!

Comment

Did not explain what she was doing before she started, or do what I was asked