Brothers Hair Sculpting Team (Oxford) (1609 reviews)

Comment

I’ve been coming to brothers for years but I really wasn’t impressed that I was told they ‘may not have time’ to do what I had been booked in for (highlights) and they would ‘do as much as they could’ in the time.. but still expected me to pay full price if they didn’t get it done? This was the first negative experience I’ve had at Brothers so im hoping it’s just an anomaly. Also my colour wasn’t as great as it usually was - application and overall finish was amazing but it wasn’t as blonde as I’d asked for! So overall paying approx £90 felt very steep.

Comment

I had a head of highlights which was brilliant (Sophie) but my blow dry (done by someone else was terrile). My hair was yanked about (I've never had a frankly painful blow dry before). My hair was damp when I leftvthe salon and by the time I'd walked up the road to M&S it was sticking up all over the place. I ended up tying it back. Total waste of money which was especially annoying as I'd said I didn't need a blow dry butvwasctold it was salon policy.

Comment

I did not get the hand massage this time and it was only during the conversation that it was explained I would not have the brightness of colour I wanted. I also object to having conditioner put on my hair and then charged for it. If I am expecting one amount and it is more without checking I object. On the plus side hair colour is I have found good for sensitive scalps and hair.

Comment

A brilliant haircut but feel I'm being robbed when I'm charged £53 for a 20 minute trim.

Comment

Although the Salon is relaxed and there is a lot of staff around, I was disappointed that during the time I had my hair washed and cut, no one really spoke to me. I listened in to a few conversations and notice that there was a difference, albeit only little things (biscuits on with my coffee or having the shampoo used explained to me, offered use of the massage chairs at the sink)in the service I received and what was happening with others. It put a bit of a dampener on the experience but I am happy with the cut.

Comment

They did a wonderful job with my haircut and I was very happy. I think some of the staff could be a little friendlier, I had to wait a while when I first walked in for anyone to acknowledge me or say hello, and it felt a little cold as no one smiled or really spoke to me during my entire appointment apart from quoting the price at the end. My hairdresser was very nice and I didn't mind that she was quiet, it was more the interaction with staff when I arrived and left. Some simple things like asking if I was happy with the service or saying "have a nice day" etc would have made a big difference. However the quality of the service was great so I will probably go back.