Brothers Hair Sculpting Team (Oxford) (1609 reviews)

Comment

I’ve been coming to brothers for years but I really wasn’t impressed that I was told they ‘may not have time’ to do what I had been booked in for (highlights) and they would ‘do as much as they could’ in the time.. but still expected me to pay full price if they didn’t get it done? This was the first negative experience I’ve had at Brothers so im hoping it’s just an anomaly. Also my colour wasn’t as great as it usually was - application and overall finish was amazing but it wasn’t as blonde as I’d asked for! So overall paying approx £90 felt very steep.

Comment

I have been having my hair cut at brothers for over 10 years now - great cut and colour as per normal but I noticed how tired and date the place is - really need to invest in smarting the salon up - not just a coat of paint etc. As a client I want to feel that I am entering into a relaxing, modern and special salon- doesn't feel at way at present. Also - in he corners of the wall - near skirting board there is piles of old hair - stuffed in the gaps - looks awful !

Comment

Overall okay, but I have been here before and received far better treatment. Hair wash and head massage were not at all thorough and rather perfunctory. As to the cut itself, more than I had asked for was cut, and I was also given layers when I had asked that they be left to grow out. It looks fine, but just not what I had asked for! I was left with a feeling that everything had been rather rushed. A pity, as I have usually enjoyed the experience there in the past!

Comment

The massage itself was lovely. The masseuse was obviously very skillful and I feel much better after having it. However, the room is within a busy hair salon so it's not quiet which makes it a little bit hard to relax. Also for lying face down that table isn't that comfortable. But the actual massage is brilliant!

Comment

The atmosphere in brothers is very nice and the team are friendly. I have come here many times, but I found the level of service this time of a lower quality. Everything was okay, and nothing in particular to complain about, but it was just a little sloppy. The promised head massage (usually very good) was a couple of half-hearted strokes. My stylist was friendly, but cut my hair quite a bit shorter than I had asked. It looks fine but I was a little disappointed with this experience, especially when it has been so good in the past!

Comment

I am a regular customer and always been pleased by the service I receive but on a recent visit the salon felt unfriendly and my children didn't feel welcomed. I wasn't offered a hand massage or my children a drink, only when I asked. None of the staff interacted with my young children like on previous visits. it almost felt like they were not welcome. The Indian head massage lasted 10 secs with hardly any pressure so no effect felt and the girl washing my hair looked fed up as if she didn't want to be there. I have spent a huge amount of money in the salon over the yrs and not sure if I will go back. I was however pleased by my haircut and blow dry.