The Cove Harpenden (657 reviews)

Comment

Went for package massage & facial. Specifically asked for deep tissue upon booking & when arrived she said I was there for the deep tissue. Not sure what they consider deep tissue but it most certainly was not. I came out,albeit relaxed but certainly my knots & pain had not been relieved as it should’ve been had I received a deep tissue massage. I did ask for her to be firmer with her massage but wasn’t much better. I was very disappointed so decided to feedback which wasn’t well received & was told they’d had no other ‘complaints’ ! Facial was ok but again had better. Overall I wouldn’t go back but great if you want a relaxing massage.

Comment

usually a brilliant treatment at this salon,dis appointing today,paid for a manicure but just a file and polish ,very perfunctory and not the usual standard

Comment

I’ve been going to this spa since 2014 and have seen the decline in its appearance and upkeep. It needs a major overhaul and repair. Emily is amazing and I won’t see anyone else but her, but I know like I’m the past she will leave. The turnaround is too often. I come here as it’s convenient to my home and really only use it from June to sept or if I’m going in holiday during off months. It’s a shame the space isn’t maintained, even the outside area in the back is looking sad; overgrown weeds, dirty table and umbrella, major chipped paint. It’s not a nice place to work in and certainly not a nice place for a customer. Where is my money going?? Sadly I don’t see Harpenden’s space lasting. It needs some major TLC, revamp of space and air con. With covid I will only have a treatment in the back gazebo where the door can be left open as there is no ventilation in any of the rooms or in the main front room. I hope this helps and can be used to regroup. Best of luck!

Comment

1. My appointment ended 15 minutes early oppose to the full 60 minutes treatment. The staff at the branch told me they need to close straight after my appointment. I felt rush and was told several times that the shop needs to close straight after my appointment. 2. During the facial cleansing session, the beautician was not able to cleanse my face properly. She repeatedly use the same area of the cloth to clean the whole face. I can still feel the residual of the facial scrubs left after my facial. 3. I was told to offer some water after my appointment but this was neglected. I was pitched by two different types of Elemis facial cleanser balm instead. This doesn't feel professional.