Clipso (Watford) (2610 reviews)

Comment

Unfortunately I would not recommend this salon as even though the staff were very polite and friendly I did not come away feeling great with a new style. I didn’t feel I could say anything at the salon but when I left I cried a lot I was so shocked at how short my hair had been cut and it didn’t look anything like I wanted even though I had a photo of the style I wanted and I had long hair so it should not have been a problem. Cannot wait for my hair to grow so I can get it cut better at another salon in the future.

Comment

The young woman who washed my hair and applied the containing mask was heavy handed and quite rough water spilling into my ears and down my neck. The water was too hot and at times cold. She gave a really hard massage and upon washing my hair didn’t bother to give a massage. Usually consists of a light relaxing enjoyable massage instead this was rather uncomfortable because she was just so heavy handed brushed half my face with the towel when she tried to dry and wrap my wet hair into towel. Not a nice experienced at all. My stylist hiwerev was absolutely lovely and professional.

Comment

Not happy with the colour this time :-( Not sure how you are handing over but the colour is not the same as when Alison did it last time. This is the second time it has happened when another colourist has done my hair - why is it not correct on my record?

Comment

Pleased with colour thanks to Alison. Best hair wash and head massage I've had at the salon sorry I didn't get his name. Had to swap stylist due to illness. Nice enough Experiance hair looked ok when I left at 2pm by 3pm(see attached picture) it looked like i'd done it myself and not a salon finish. It normally last 2/3 days not less than 1 hour very disappointed as I'm going out this evening and I've had to come home and re do my hair not what you would expect when you have just paid £150.

Comment

I needed to book separate appointments for my cut and colour due to limited availability and staff rota changes as a result of COVID social distancing etc. However, the receptionist did not inform me that a blow dry was not included following the colour treatment. No assistants were available on the day to even rough dry my hair, even though there were only 2 clients in the salon at 5.30pm and lots of assistants clearing up. I was provided with a hairdryer to dry it myself and a diffuser which did not fit and kept falling off and rolling around the floor! (Although the assistant did manage to find time to promptly escort me to the till.) Not the 5 star holistic service promoted on Clipso’s website, or what I expected as a long-standing regular customer. I left feeling stressed and deflated. N.B. My previous appointment for a cut was an excellent experience.

Comment

My regular stylist as moved and therefore had to change stylists. I feel that the treatment is not as good as what it was. I was very shocked at my last hair appointment as I was charged £22.00 more. the grand total of 139.00 to have my roots and hair cut. This is a huge increase and was not made aware when having my treatment that day. Once I returned home I took a closer inspection of my hair cut and noticed the hair cut was uneven. I was very disappointment with this and have made the decision not to book anymore appointments with Clipso Watford, but to now look elsewhere after being with Clipso for 3-4 years. I think standards have really dropped recently and do NOT get what I pay for.